FAQ

Achieve Fitness FAQ

How can we help you?

Can you give me more information on your products?

Certainly, free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz to discuss in more detail the product/s you are interested in.


When will an item be restocked?

For out of stock products – in most cases we will have an order on the way with the next expected arrival noted on the product page. Due to the time it takes our factories to produce plus the shipping transit time to reach NZ, we are often ordering 4-6 months in advance and there are many variables impacting timely shipping.

Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz and we'll let you know when the next shipment is due to arrive.

If in the rare situation you order a product and it is not in stock, we will upgrade you to the next quality product at the same price.

If we are unable to offer an alternative, we can advise you the due date of the next shipment arrival.


Can I view the products first?

Yes! Come down to one of our show rooms in Auckland or Dunedin to try our range of products and chat to one our sales team who can help find the right fit for you.


Can I order over the phone?

Yes! Free call us a call on 0800 625 3349 to chat to one of our friendly team who will be able to help you out.


Can I collect my order?

Yes, you are more than welcome to come to one of our show rooms in Albany in Auckland or Dunedin or our warehouse in Mangere, Auckland. Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz when you order and we can organise a convenient time together.


If my order is a gift for someone else, can it be delivered directly to them?

Of course, we can deliver to any home address. Please just remember that due to the type and value of our products, we advise that someone is at home to accept the delivery.


Can my order be delivered to a PO Box?

No, unfortunately due to the size of many of our products they cannot be left in a PO Box.


How long will it take for my order to be delivered?

We ship from our warehouse in Mangere, Auckland so the shipping duration will depend on your location.

  • Greater AKL area 2-3 business days
  • Rest of NZ - 4-5 business days


Do you deliver overseas?

No, however we can work with you and/or your chosen shipper to deliver to a suitable location to then allow for on-shipping overseas. Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz and we can discuss your options.


How much is delivery?

This will dependent on the weight and size of your order as well the geographical location of the shipping address. We have a freight calculator available in the shopping bag for you to see the cost.


Where do I find my tracking number?

After your order you will receive a confirmation email where you will receive your tracking information and a login to track your order.


What courier service do you use?

Due to the varying sizes of our products in our range we use a combination of courier and freight providers. If you would like information for a specific product, you can free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz

Please note, all large/heavy fitness equipment or machines will be delivered by freight/transport truck – please let us know if a truck will have difficulty accessing your property.


Can I change my delivery address after I've placed my order?

Yes, however the window to do this is short, free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz as soon as you know and we'll do our best to update the address before your order is shipped.


How do I amend/cancel my order?

It's important to us you're happy with your product, if you are unsure of your purchase, please free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz ASAP.

Be aware there are significant freight costs associated with larger products so if you do change your mind, contact us asap so we can try to avoid you paying these freight costs.


Does someone need to be home to collect the order?

We recommend you are home to receive your order. Given the value of the product and the likelihood of electronic parts we strongly advise these are not left outside on delivery.


What payment methods do you accept?

We accept Visa, Mastercard, bank transfer, in person we also accept cash.


Do you accept layby?

Unfortunately we are unable to accommodate layby.


Can I have my items installed?

Yes, we’re happy to help you install. Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz for a quote as charges may apply.


Do you offer exercise programmes with your products?

We are happy to offer exercise tips and techniques however, exercise programmes should be tailored specifically to you and your goals. Please contact your health care professional for guidance on a specific exercise programme for you.


Is there general maintenance I need to perform on my product?

Yes, fitness equipment is an investment and to make sure you get the best of our products please browse our Product Maintenance section for information relevant to your product.  

What can I do if I have a problem with my new items?

If you have any issues, please free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz. We are an industry leader in after-sales service, a team of highly qualifies technicians with the largest spare parts warehouse in the country. We want to ensure your product is working as it should and you are satisfied with your purchase.


Do you have your own technicians?

We have full time technicians in Auckland and Dunedin, if you are outside of these regions we have trained contractors throughout the country ready to help.


I need technical assistance with a product, who do I contact?

Fitness equipment can be difficult to understand but our knowledgeable team are happy to help, free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz and we can answer your queries.


What is Achieve Fitness's product warranty?

Unless otherwise stated, all goods come with a warranty of one (1) year against defective parts and workmanship. Goods which are proven to be defective within one (1) year or within the stated warranty period of the date of invoice will be repaired or replaced free of charge when the goods are returned to Achieve Fitness. Goods may be required to be delivered to a nominated warehouse or service centre at the buyer’s expense. Repaired or replacement goods will be delivered to the buyer at Achieve Fitness’ expense if within 12 months from the original invoiced purchase date. The warranty does not apply if damage is caused through improper use of the goods supplied.

Unless otherwise stated, the warranty is for home use only. All warranty claims must be accompanied by a valid invoice or acceptable proof of purchase. 


What is Achieve Fitness's return policy?

We understand that mistakes can occur when purchasing online, after all we are only human! However, we do strongly recommend you contact us prior to purchase if you have any questions or concerns about a product you are interested in.

If you do receive a product that is not what you expected, please notify us within 30 days. For goods to be credited, they will need to be delivered back to Achieve Fitness in original condition and packaging. Freight charges on returns will be the responsibility of the buyer. If the goods are returned damaged or in lesser condition than when originally purchased (including the state of packaging) extra fees may be charged to cover the cost of reinstating the goods to original condition.