Customer Service

Achieve Fitness Warehouse

DELIVERY

We deliver to your door!

All orders will be processed the first working day after receipt of the order which means you should receive your product/s at your nominated delivery address within 2-3 days of placing your order.

Unless otherwise stated, we hold stock of all products featured on this site although from time to time we may be between shipments when you place your order. If for any reason we are not able to supply the product you have ordered, or there will be a delay on supplying it, one of our customer service representatives will be in contact via phone or email to advise you.

As many of the items we supply can be bulky and heavy there may be delivery charges that apply. These charges will depend on the size and weight of the products and the location they are to be delivered to. All delivery charges are calculated and confirmed at the time you place your order so there are no nasty surprises later.

We only ship orders to New Zealand addresses. We do not accept international orders.

RETURN POLICY

We understand that mistakes can occur when purchasing online, after all we are only human! However, we do strongly recommend you contact us prior to purchase if you have any questions or concerns about a product you are interested in.

If you do receive a product that is not what you expected, please notify us within 30 days. For goods to be credited, they will need to be delivered back to Achieve Fitness in original condition and packaging. Freight charges on returns will be the responsibility of the buyer. If the goods are returned damaged or in lesser condition than when originally purchased (including the state of packaging) extra fees may be charged to cover the cost of reinstating the goods to original condition.

PRODUCT WARRANTY

Unless otherwise stated, all goods come with a warranty of one (1) year against defective parts and workmanship. Goods which are proven to be defective within one (1) year or within the stated warranty period of the date of invoice will be repaired or replaced free of charge when the goods are returned to Achieve Fitness. Goods may be required to be delivered to a nominated warehouse or service centre at the buyer’s expense. Repaired or replacement goods will be delivered to the buyer at Achieve Fitness’ expense if within 12 months from the original invoiced purchase date. The warranty does not apply if damage is caused through improper use of the goods supplied.

Unless otherwise stated, the warranty is for home use only. All warranty claims must be accompanied by a valid invoice or acceptable proof of purchase.